$7 flat rate ground shipping for orders under $100. Orders over $100 qualify for free ground shipping. We ship anywhere in the contiguous US (48 states).
We can only ship your order to one address, so if you want to gift ole Aunt Pippa something, make sure you purchase her order separately.
What?! Not even Amazon does that. Well, maybe they do. Unfortunately, we’re not Amazon :/
Plants ship from Brooklyn, NY, so your plant should arrive between 3 and 7 business days. Depends on how far you decided to live from us. Also depends on if we mess up or not.
Not for our plants. If your plant or planter comes damaged, send us a note ASAP along with pictures of the damage to [email protected] We’ll take care of you.
For everything else, we accept returns of unused product if you pay for shipping. We haven’t raised a bunch of venture money yet to comp this for you, alright? Email us at [email protected] with your order number and we’ll send you a label.
We start fulfilling orders right away. Make sure to us know within 30 minutes to an hour of your order if you need to modify it in any way.
Check the tracking number on your order. If it says ‘Delivered’ and that date has passed, please call carrier support, as they will be able to provide an updated delivery date. We know, it’s annoying, but this stuff is largely out of our hands.
If in the rare case someone actually stole your plant, we’ll send our bloodhound Zeus to go find those suckers. While he’s hot on the trail, please email us at [email protected] and we’ll get it sorted.
Plant Stuff 🌱🍃
Honestly, we know how you feel. We’ve killed plants too. Just remember: it’s all about the light.
Think of where you want to put the plant and what type of light you get in that area. If low, don’t get a high light plant. If direct light, only get direct light-tolerant plants. Make sure you read the plant care section on each page and check out our pro tips.
We include care cards in your package, so we’ll be there with you every step of the way. You can always email us at [email protected] too.
All plants are different, just like you and me. There will be variations in color, marbling, maturity, etc. because that’s just how mother nature does it.
The only thing we can say for certain is that your plant is stressed. Just like you and I though, there can be multiple reasons why it’s feeling stressed. How widespread is the yellowing? If it’s just the bottom leaves, see the answer in the next question about leaf drop.
One of the most common causes of yellowing leaves is overwatering. Finger your soil a few inches deep. Is it wet or very damp? If so, you may be overwatering your plant.
Is the plant near a drafty window, in front of an A/C, or near a heating unit? Large swings in temperature throughout the day can stress a plant out.
If you’re still unsure, hit us up at [email protected] We usually respond within one business day.
Check your plant for new growth. If you’ve got some buds and/or leaves coming in, your plant is perfectly fine. It’s normal for plants to shed older growth in order to divert the energy it’s producing to spurn new growth.
Does your plant look like it went out dancing til 4am without staying hydrated? Unlike you, it doesn’t need Pedialyte—give it some water and it’ll perk right back up throughout the day.
Other Stuff 🚀🛰
Kay: Peanut Butter Panda Puffs.
Ryan: Honey Graham Oh's.