Plants are living, breathing organisms. They don't naturally like dark places. Sometimes they will need a little pruning and some light to revive. Give them a couple days. If they don't bounce back between 3 to 5 days, reach out to us and we will do our best to help!
Honestly, we know how you feel. We’ve killed plants too. Just remember: it’s all about the light.
Think of where you want to put the plant and what type of light you get in that area. If low, don’t get a high light plant. If direct light, only get direct light-tolerant plants. Make sure you read the plant care section on each page and check out our pro tips.
We include care cards in your package, so we’ll be there with you every step of the way. You can always email us at firstname.lastname@example.org.
The only thing we can say for certain is that your plant is stressed. Just like you and I though, there can be multiple reasons why it’s feeling stressed. How widespread is the yellowing? If it’s just the bottom leaves, see the answer in the next question about leaf drop.
One of the most common causes of yellowing leaves is overwatering. Finger your soil a few inches deep. Is it wet or very damp? If so, you may be overwatering your plant.
Is the plant near a drafty window, in front of an A/C, or near a heating unit? Large swings in temperature throughout the day can stress a plant out.
If you’re still unsure, hit us up at email@example.com. We usually respond within one business day.
Check your plant for new growth. If you’ve got some buds and/or leaves coming in, your plant is perfectly fine. It’s normal for plants to shed older growth in order to divert the energy it’s producing to spurn new growth.
Does your plant look like it went out dancing til 4am without staying hydrated? Unlike you, it doesn’t need Pedialyte—give it some water and it’ll perk right back up throughout the day.
Didn’t buy it from us? That’s ok. Send a clear photo to firstname.lastname@example.org and we’ll help you identify it!
Plants ship from New York, so your plant should arrive between 3 and 7 business days depending on your shipping zone. During periods of inclement weather, shipments can be delayed for the safety of your plant.
Fortunately (and maybe unfortunately, in this case?) all plants are different, just like us. There can be variations in color, variegation, growth, and maturity.
We will always try to do our best in sourcing the highest-quality plants for you, but there definitely will be variations. Uniqueness in nature is a beautiful thing!
Not for our plants. If your plant or planter comes damaged, send us a note ASAP along with pictures of the damage to email@example.com. We’ll take care of you.
For everything else, we accept returns of unused product. Email us at firstname.lastname@example.org with your order number and we’ll figure out the details.
We start fulfilling orders right away. Make sure to let us know ASAP if you need to modify it in any way.
If order tracking shows 'Delivered', please wait a couple more days. Sometimes our shipping partners get trigger-happy with their package statuses.
If you're still experiencing problems, please email us at email@example.com and we’ll get it sorted.
Don't freak out. Everything's going to be great. Hit us up at firstname.lastname@example.org. We usually respond within one business day.
$7 flat rate ground shipping for orders under $75. Orders over $75 qualify for free ground shipping. We ship anywhere in the contiguous US (48 states).
What?! Not even Amazon does that. Well, maybe they do. Unfortunately, we’re not Amazon :/
We can only ship your order to one address, so if you want to gift ol' Aunt Pippa something, make sure you purchase her order separately.
Orders are processed Monday - Friday between 10AM - 4PM