Orders placed between Thursday and Sunday are fulfilled on Mondays. Orders placed Monday and Wednesday are fulfilled on Thursdays. Our nursery partners do not fulfill orders on national holidays.
Plants ship from New York, so your plant may take between 3 and 6 business days depending on the destination. During periods of inclement weather, shipments may be delayed for the safety of your plant.
$7 flat rate ground shipping for orders under $75. Orders over $75 qualify for free ground shipping. We ship anywhere in the contiguous US (48 states).
Unfortunately we’re not on par with Amazon Prime Now. We will definitely let the world know once we've built our drone delivery system to ship live, healthy, happy plants.
We can only ship your order to one address, so if you want to gift ol' Aunt Pippa something, make sure you purchase her order separately.
Our nursery partners usually ship orders the very next day, so for their sanity we please ask that you let us know within 24 hours if you need to modify your shipping address.
If order tracking shows 'Delivered', please wait a couple more days. Sometimes our shipping partners get trigger-happy with their package statuses.
If you're still experiencing problems, please email us at email@example.com and we’ll get it sorted.
Plants are living, breathing organisms. They don't naturally like dark places. Sometimes they will need a little pruning and some light to revive. Give them a couple days. If they don't bounce back between 3 to 5 days, reach out to us and we will do our best to help!
Honestly, we know how you feel. We’ve killed plants too. Just remember: it’s all about the light.
Think of where you want to put the plant and what type of light you get in that area. If low, don’t get a high light plant. If direct light, only get direct light-tolerant plants. Make sure you read the plant care section on each page and check out our pro tips.
We’ll be there with you every step of the way. You can always email us at firstname.lastname@example.org.
The only thing we can say for certain is that your plant is stressed. Just like you and I though, there can be multiple reasons why it’s feeling stressed. How widespread is the yellowing? If it’s just the bottom leaves, see the answer in the next question about leaf drop.
One of the most common causes of yellowing leaves is overwatering. Finger your soil a few inches deep. Is it wet or very damp? If so, you may be overwatering your plant.
Is the plant near a drafty window, in front of an A/C, or near a heating unit? Large swings in temperature throughout the day can stress a plant out.
If you’re still unsure, hit us up at email@example.com. We usually respond within one business day.
Check your plant for new growth. If you’ve got some buds and/or leaves coming in, your plant is perfectly fine. It’s normal for plants to shed older growth in order to divert the energy it’s producing to spurn new growth.
Does your plant look like it went out dancing til 4am without staying hydrated? Unlike you, it doesn’t need Pedialyte—give it some water and it’ll perk right back up throughout the day.
Didn’t buy it from us? That’s ok. Send a clear photo to firstname.lastname@example.org and we’ll help you identify it!
Fortunately (and maybe unfortunately, in this case?) all plants are different, just like us. There can be variations in color, variegation, growth, and maturity.
We will always try to do our best in sourcing the highest-quality plants for you, but there definitely will be variations. Uniqueness in nature is a beautiful thing!
Not for our plants. If your plant or planter comes damaged, send us a note ASAP along with pictures of the damage to email@example.com. We’ll take care of you.
For everything else, we accept returns of unused product. Email us at firstname.lastname@example.org with your order number and we’ll figure out the details.
We usually ship orders the very next day. Please make sure to let us know within 24 hours if you need to modify your order.
They key is to not freak out! Everything's going to be okay. Email us photos and a quick blurb to email@example.com. We usually respond within one business day.